Improving the Efficiency of Freight Forwarding Services by a Logistics Company in the Organization of International Road Transport

Abstract

To increase the efficiency of providing freight forwarding services by optimizing the structure of a logistics company in the organization of international road freight transportation, it is proposed to use simulation modeling. This paper presents a simulation model of freight forwarding services developed in GPSS World simulation system to determine the average processing time of incoming requests depending on the type of clients; research and comparison of the efficiency of two directions of requests depending on transportation; determine the total customer service time depending on the department; explore and improve the efficiency of logistics company by optimizing the construction of transport and logistics services. The developed simulation model can be used to determine the optimal structure of the organization of the work of a logistics company in the organization of international road freight transportation.